IT Help Desk Technician

Location: Elkader, IA

Type of Employment: Full-Time

Department: IT

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Mobile Track Solutions is looking for a motivated individual to join our IT Department!

Schedule: 

Monday - Thursday | 7:30 AM to 4:30 PM

Friday | 7:30 AM to 12:00 PM

Our IT Help Desk Technician position will provide you the opportunity to provide technical support and assistance, whether on the phone, in person, or remotely, related to computer systems, hardware, and various software. 

Specific Responsibilities: 

  • Serve as first point of contact with associates who need technical assistance.

  • Install, test, monitor, upgrade, troubleshoot and repair computer systems, networks, phone system and peripherals

  • Set up equipment for employee use, performing or ensuring proper installation of operating systems and appropriate software

  • Field incoming help requests from end users via both telephone and support tickets in a courteous manner

  • Evaluate documented resolutions and analyze trends for ways to prevent future problems

  • Prioritize and schedule problems. Escalate problems (when required) to the Systems Administrator or appropriate personnel

  • Provide assistance with basic computer usage questions and issues

  • Perform related duties consistent with the scope and intent of the position

  • Promotes a positive work environment

  • Maintains confidentiality

  • Conducts himself/herself in a professional manner

  • Maintains assigned work area in a clean and orderly manner

  • Performs all other duties assigned

Position Requirements: 

Minimum prerequisite education, training, and/or experience required:

  • Prior Information Technology related position preferred but not required

 

Job Specific Capabilities:

  • An affinity for technology

  • Ability to maintain composure under stressful situations

  • Perform duties related to installation and support of hardware, to include, but not limited to climbing ladders and traversing stairs 

  • Must possess exceptional communication skills both verbal and written

  • Local travel between facilities

  • Thrive in a hybrid work environment including: indoors, outdoors, construction sites, manufacturing facilities and heavy equipment maintenance areas

 

Physical Capabilities:

  • Movement: Walking, Standing, Sitting, Bending, Holding, climbing stairs

  • Must be able to Lift and or Carry: 21-50lbs Frequently

  • Sensory: Hearing, Speech, Vision, Tactile 

We offer competitive wages, no-cost health insurance for our associates, flex spending options, retirement plans, generous PTO, 7 paid holidays, ample overtime, and more!