Maintaining “The MTS Experience”
The question is simple: how does a company maintain the customer experience that put them on the map while simultaneously expanding their stability, personnel, dealer network, and overall footprint?
To us, “The MTS Experience” is providing our dealers and customers with the most cutting-edge earthmoving products while supporting them above and beyond what the industry considers as standard. This is achieved through flexibility and willingness to go the extra mile to ensure the success of not only our machines, but our customers as well. A true partner in success.
This identity isn’t just smoke and mirrors. Late-night phone calls, personally delivering parts to customers in need, last minute engineering modifications, and shifts in production to accommodate individual customer and dealer needs barely scratch the surface of what MTS puts on the table daily to provide the best solutions for our customers.
Our team here at MTS is continuing to keep a true pulse on our customers’ needs and continually working hand in hand with our dealers to resolve issues in real-time. That internal mindset coupled with a commitment to providing additional training options and increased parts access allows MTS to maintain its current level of support, while constantly expanding accessibility to critical information.
We have been fortunate enough to work with some of the best earthmovers and greatest dealerships that the world has to offer. That is not something we take lightly here in Elkader, Iowa. That privilege results in the responsibility to show up every day and do whatever we can to ensure the success of our customers, our dealers, and in turn Mobile Track Solutions.